Can I modify or cancel my order after it has been placed?Updated 9 months ago

We understand that plans can change, and you may need to modify or cancel your DRACO order after it's been placed. Here's what you need to know to make the process seamless:

Modifying or Canceling Your Order:

Act Promptly: If you wish to modify or cancel your order, we recommend acting as soon as possible. Our team processes orders quickly to ensure prompt delivery.

Contact Our Support Team: Reach out to our dedicated support team through our support email. Provide your order number and details about the modifications you'd like to make or the cancellation request.

Request Modification or Cancellation: Clearly communicate whether you want to modify specific items, quantities, or cancel the entire order. Our support team will guide you through the necessary steps.

Consideration of Timing: Depending on the processing stage of your order, we'll do our best to accommodate your request. Orders that have already entered the shipping process might be more challenging to modify or cancel.

Confirmation: Our support team will confirm the success of your modification or cancellation request. If changes are possible, you'll receive an updated order confirmation or a cancellation confirmation.

Your Satisfaction, Our Priority

At DRACO, your satisfaction is important to us. While we'll do our best to accommodate your modification or cancellation request, please understand that it might not always be possible, especially if the order is already in the shipping process.

Experience the convenience of shopping with DRACO, where support is readily available for your needs. Trust us to make the process as smooth as possible, whether you're modifying items or canceling an order. Your understanding is appreciated, and we're here to serve you better.