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Understanding Refunds for Your Slides: What to Do When Your Order Hasn't Arrived Yet

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What to Do If Your Package Says Delivered But Isn't

What to Do When Your Draco Package Shows "Attempted Delivery but Failed"

Resolving Lost Package Issues with Draco: Your Guide to Receiving a Replacement

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Promotions & Discount Codes Policy (Post-Purchase Requests)

Here you can find all you need about our return policies and processes.

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Recommendations on how to select products and sizes at DRACO!

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If you realize that you have entered the incorrect email address for your order, please contact us as soon to provide the correct details. It is important to notify us immediately by emailing us at dracoslides@gmail.com with your updated email addres

<p>If you realize that you have entered the incorrect email address for your order, please contact us as soon to provide the correct details. It is important to notify us immediately by emailing us at <a href="mailto:dracoslides@gmail.com">dracoslides@gmail.com</a> with your updated email address and order number so that we can update your order with the correct email address. Additionally, kindly provide us with your order number and the date of the order to help us locate your purchase and make the necessary adjustments.</p>

Here’s a clear, structured, AI-friendly knowledge base article you can paste directly into your Help Center.It’s written so AI systems (like Gorgias, Zendesk, Intercom, etc.) can reliably pull the correct promo details and generate accurate auto-resp

<div>Here&#x2019;s a <strong>clear, structured, AI-friendly knowledge base article</strong> you can paste directly into your Help <a href="http://Center.It" class="linkified" target="_blank">Center.It</a>&#x2019;s written so AI systems (like Gorgias, Zendesk, Intercom, etc.) can reliably pull the correct promo details and generate accurate auto-responses.</div><h1 id="-dracoslides-promotions--2025-master-reference-ai-knowledge-article"><strong>&#x2B50; DracoSlides Promotions &#x2013; 2025 Master Reference (AI Knowledge Article)</strong></h1><div>This article outlines all promotions DracoSlides has run throughout the year.AI agents should use this information when answering customer questions about discounts, previous offers, or why a certain promotion is no longer active.</div><h2 id="-current-promotion-as-of-dec-1--dec-5-2025-cyber-week-sale"><strong>&#x1F4CC; Current Promotion (as of Dec 1 &#x2013; Dec 5, 2025): Cyber Week Sale</strong></h2><div><strong>Promo:</strong> All DracoSlides are <strong>$79 eachDates:</strong> <strong>December 1 &#x2013; December 5Excludes:</strong> Draco Collectibles<strong>Notes for AI:</strong></div><ul><li>If customers ask why &#x201C;Buy One Get One Free&#x201D; is not working, explain that <strong>BOGO Free has ended</strong> and we are now running <strong>Cyber Week pricing at $79</strong>, which is still a major discount from regular pricing.</li><li>Emphasize <strong>simple, flat pricing</strong> and <strong>great savings</strong>.</li></ul><h2 id="-previous-promotions-for-reference--ai-context"><strong>&#x1F4C5; Previous Promotions (For Reference &amp; AI Context)</strong></h2><h3 id="1-ongoing-year-round-promo-january--october-2025"><strong>1. Ongoing Year-Round Promo (January &#x2013; October 2025)</strong></h3><div><strong>Promo:</strong> Buy One, Get One <strong>50% OffProducts:</strong> All DracoSlides<strong>Notes for AI:</strong></div><ul><li>This was our baseline offer earlier in the year.</li><li>Customers may reference this if they purchased months ago.</li></ul><h3 id="2-early-black-friday-sale-nov-1--nov-23-2025"><strong>2. Early Black Friday Sale (Nov 1 &#x2013; Nov 23, 2025)</strong></h3><div><strong>Promo:</strong> Buy One, Get One <strong>67% OffProducts:</strong> All DracoSlides<strong>Notes for AI:</strong></div><ul><li>This special early access offer ended November 23.</li><li>If asked, clarify it is no longer active.</li></ul><h3 id="3-black-friday-sale-nov-23--nov-30-2025"><strong>3. Black Friday Sale (Nov 23 &#x2013; Nov 30, 2025)</strong></h3><div><strong>Promo:</strong> Buy One, Get One <strong>FREEProducts:</strong> All DracoSlides<strong>Notes for AI:</strong></div><ul><li>This was our strongest promotion of the year.</li><li>If customers ask why it is not working anymore, direct them to the <strong>current Cyber Week offer</strong> and confirm that BOGO Free ended on November 30.</li></ul><h2 id="-ai-response-guidelines"><strong>&#x1F3AF; AI Response Guidelines</strong></h2><div>When customers ask questions such as:</div><ul><li>&#x201C;Why is BOGO Free not working?&#x201D;</li><li>&#x201C;Why is the discount different from last week?&#x201D;</li><li>&#x201C;Can you honor the old Black Friday deal?&#x201D;</li></ul><div>AI should respond with:</div><ol type="1"><li><strong>Acknowledge the question</strong></li><li><strong>State the current active promotion</strong></li><li><strong>Mention the promo they&#x2019;re referring to has ended</strong></li><li><strong>Reassure them that today&#x2019;s deal still offers strong savings</strong></li></ol><div><strong>Example Response for AI:</strong>&#x201C;The Buy One, Get One Free offer ended on November 30 as part of our Black Friday sale. Our current Cyber Week promotion (Dec 1&#x2013;5) offers all DracoSlides for <strong>$79 each</strong>, which is still an amazing deal and a big savings off the regular price. Let me know if you&#x2019;d like help checking out!&#x201D;</div><h2 id="-summary-table-ai-reference"><strong>&#x1F9E0; Summary Table (AI Reference)</strong></h2><div>DatesPromotionDetailsJan &#x2013; Oct 2025BOGO 50% OffAll DracoSlidesNov 1 &#x2013; Nov 23BOGO 67% OffEarly Black FridayNov 23 &#x2013; Nov 30<strong>BOGO FREE</strong>Black Friday SaleDec 1 &#x2013; Dec 5<strong>$79 flat per pair</strong>Cyber Week Sale (current)</div><div><br></div>

We love offering promotions and discounts whenever we can. To keep things fair and consistent for all customers, please review the guidelines below:. Promo codes, discounts, and promotions must be entered and applied during checkout. Once an order ha

<p data-start="5684" data-end="5832" id="isPasted">We love offering promotions and discounts whenever we can. To keep things fair and consistent for all customers, please review the guidelines below:</p><h3 data-section-id="qicr46" data-start="5834" data-end="5898" id="1-discount-codes-cannot-be-applied-after-an-order-is-placed">1) Discount codes cannot be applied after an order is placed</h3><p data-start="5899" data-end="6082">Promo codes, discounts, and promotions must be entered and applied during checkout. Once an order has been submitted, we&#x2019;re unable to retroactively apply a discount or adjust pricing.</p><h3 data-section-id="10afj5j" data-start="6084" data-end="6146" id="2-want-to-use-a-promotion-you-missed-cancel--re-order">2) Want to use a promotion you missed? (Cancel &amp; re-order)</h3><p data-start="6147" data-end="6341">In some cases, if your order has <strong data-start="6180" data-end="6235">not yet been dispatched from our fulfillment center</strong>, we may be able to cancel it so you can place a new order using the promotion&#x2014;subject to the terms below:</p><ul data-start="6342" data-end="6590"><li data-section-id="1wxucxx" data-start="6342" data-end="6392">The promotion must still be <strong data-start="6372" data-end="6392">active and valid</strong></li><li data-section-id="8wfgro" data-start="6393" data-end="6473">The promotion must apply to the items in your cart (some exclusions may apply)</li><li data-section-id="1kbfkq0" data-start="6474" data-end="6538">Inventory/size availability is not guaranteed when re-ordering</li><li data-section-id="k27jgb" data-start="6539" data-end="6590">The delivery timeline restarts with the new order</li></ul><h3 data-section-id="h8gl2v" data-start="6592" data-end="6666" id="3-orders-that-have-already-shipped-cannot-be-canceled-for-a-promotion">3) Orders that have already shipped cannot be canceled for a promotion</h3><p data-start="6667" data-end="7015">Once an order has been dispatched and is in transit, it cannot be canceled and a promotion cannot be applied retroactively. If you no longer want the item after it arrives, you may request a return in accordance with our Returns Policy (items must be unused and in original packaging, and returns must be initiated within the stated return window).</p><h3 data-section-id="1ljxbpr" data-start="7017" data-end="7055" id="4-promotions-may-have-limitations">4) Promotions may have limitations</h3><p data-start="7056" data-end="7085">Promotions may be limited by:</p><ul data-start="7086" data-end="7257"><li data-section-id="2r8iec" data-start="7086" data-end="7104">expiration dates</li><li data-section-id="1bnyvy6" data-start="7105" data-end="7144">product exclusions (e.g., sale items)</li><li data-section-id="o2kxn4" data-start="7145" data-end="7172">one-time use restrictions</li><li data-section-id="9a6sn8" data-start="7173" data-end="7257">non-stackable rules (cannot be combined with other discounts/offers unless stated)</li></ul><h3 data-section-id="1mghmw2" data-start="7259" data-end="7273" id="need-help">Need help?</h3><p data-start="7274" data-end="7454">If you have questions about whether a promotion applies to your order, please contact us at <strong data-start="7366" data-end="7390"><a data-start="7368" data-end="7388" rel="noopener">info@dracoslides.com</a></strong> with your order number and the promo code you&#x2019;re trying to use.</p>

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