How long does it take to process a return?Updated 9 days ago

In the fast-paced world of online shopping, DRACO is committed to providing exceptional products and customer service. Part of that commitment is making the return process as smooth and stress free as possible.

Our return process is designed to ensure that returns are confirmed within 14 days of your package arriving at our warehouse, followed by processing for your selected refund, exchange, or store credit.

Returns Confirmed Within 14 Days

We understand that circumstances can change and that sometimes a product may not meet your expectations. That’s why we’ve designed our return process to be straightforward and efficient.

Once your package arrives at our warehouse, our team will begin the return verification process. We aim to confirm your return within 14 days of receipt.

Steps to a Smooth DRACO Return

1. Initiate Your Return

You can also access our returns portal here:

https://dracoslides.com/apps/redo/account/login

Please provide accurate information about the item and reason for your return.

2. Prepare Your Package

Safely pack the item you are returning and make sure it is in its original condition with all applicable accessories and tags.

3. Ship Your Return

Use the provided return label to send your package to the designated DRACO warehouse.

We recommend using a trackable shipping method so you can monitor your package during transit.

4. Return Confirmation and Processing

Once your package arrives at our warehouse, our team will verify the return.

You can expect your return to be confirmed within 14 days of receipt.

5. Refund, Exchange, or Store Credit

Once your return has been accepted, you can choose your preferred option, including a refund, exchange, or store credit.

Your selected option will be processed within 14 days of return confirmation.