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How long does it take to process a return?Updated a year ago

In the fast-paced world of online shopping, the Draco brand has always been committed to providing exceptional products and customer service. Part of this commitment is ensuring a seamless and stress-free return process for our valued customers. Our efficient return policy ensures that your returns are confirmed within 14 days of your package reaching our warehouse, followed by swift processing for reimbursements, exchanges, or credits.

Returns Confirmed in Just 14 Days

At Draco, we understand that circumstances can change, and sometimes a product may not meet your expectations. That's why we've designed our return process to be straightforward and prompt. Once your package arrives at our warehouse, our dedicated team initiates the return verification process. We strive to confirm your return within 14 days, giving you peace of mind and allowing you to plan accordingly.

Steps to a Smooth Draco Return:

Initiate the Return: Log in to your Draco account, navigate to the "Returns" section, and follow the guided steps to initiate a return request. Our returns portal can also be found here.  Make sure to provide accurate information about the item and reason for return.

Prepare Your Package: Safely pack the item you're returning, ensuring it's in its original condition with all accessories and tags.

Ship to Draco Warehouse: Use the provided return label to send the package to our designated warehouse. We recommend using a traceable shipping method for your peace of mind.

Confirmation and Processing: Once your package arrives at our warehouse, our team will promptly verify the return. Expect confirmation within 14 days of receipt.

Reimbursement, Exchange, or Credit: Upon acceptance of your return, choose whether you'd like a reimbursement, exchange, or credit. Rest assured, your chosen option will be processed within 14 days of confirmation.

Experience the Draco difference today and enjoy the convenience of hassle-free returns and timely reimbursements. Shop with confidence, knowing that your satisfaction is our utmost priority.

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