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I received a faulty item, what should I do?Updated a year ago

Quality is our priority at DRACO, we apologize if you've received a faulty item. We're here to make the situation right and ensure your satisfaction. If you've encountered a faulty item in your order, here's what you should do:


Steps to Address a Faulty Item:


Don't Worry: We understand the frustration of receiving a faulty item, but we're committed to resolving this for you.


Contact Our Support Team: Reach out to our dedicated support team as soon as possible. You can contact us through our support email.


Provide Order Details: When contacting us, please provide your order number, details about the faulty item, clear photos and descriptions of the issue.


Expect Quick Assistance: Our support team will respond promptly to your concern. They will guide you through the process of resolving the issue and ensuring your satisfaction.


Return Instructions (If Needed): Depending on the nature of the fault, you may be provided with instructions on how to return the faulty item. Follow these instructions carefully for a smooth return process.


Quality Assurance: Once we receive the faulty item back, our quality assurance team will assess the issue to prevent similar incidents in the future.


Replacement or Refund: Depending on the situation, we will either send you a replacement item or issue a refund. Our goal is to ensure you have a satisfactory resolution.


Your Satisfaction is Our Commitment


We take quality seriously, and we're committed to ensuring your satisfaction with every purchase. If you've received a faulty item, we apologize for any inconvenience and are dedicated to making it right. Our support team is here to assist you in resolving the issue and getting you a product that meets our high standards.


Shop with confidence, knowing that DRACO is dedicated to providing you with a seamless shopping experience. In case of any quality concerns, trust us to address them promptly and effectively. Your understanding is appreciated, and we're here to serve you better.

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