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I received an incorrect item, what should I do?Updated 4 months ago

Mistakes can happen, but at DRACO, we're here to make things right. If you've received the incorrect item in your order, here's how to address the issue:

Steps to Resolve Receiving the Wrong Item:

Don't Worry: First and foremost, take a deep breath. Mistakes can occur, but we're committed to resolving this for you.

Check Your Order Confirmation: Double-check your order confirmation email and compare it to the item you received. This will help confirm whether an error occurred.

Contact Our Support Team: Reach out to our dedicated support team as soon as possible. You can contact us here.

Provide Order Details: When contacting us, please provide your order number, the incorrect item you received, and any relevant information about the item you were supposed to receive.

Expect Quick Assistance: Our support team will work promptly to assist you. They will guide you through the process of returning the incorrect item and receiving the correct one.

Return Instructions: You may be provided with instructions on how to return the incorrect item. Follow these instructions carefully to ensure a smooth return process and exchange for the correct item. Return Instructions

Your Satisfaction, Our Priority

At DRACO, we value your satisfaction above all else. If you've received the wrong item, we apologize for any inconvenience and are dedicated to making it right. Our support team is here to assist you every step of the way, ensuring that you receive the correct item as quickly as possible.

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