Understanding Refunds for Your Slides: What to Do When Your Order Hasn't Arrived YetUpdated 2 months ago

Are you eagerly awaiting your slides but considering a refund? Here's what you need to know if your slides haven't arrived yet:

1. Order Shipped? No Refund Available:

Once your order has been shipped, we're unable to process a refund for your account at this time. Please be aware that once the order is in transit, the refund option is no longer available.

2. Still Within the Delivery Window? Wait for Arrival:

If your slides are still within the expected delivery window, you'll need to wait for them to arrive. Once you receive your order, you can proceed with initiating a return if you wish to do so.

3. Returns Policy: Unused and Original Condition:

Please note that returns and exchanges will only be issued if the slides are unused and in their original condition. Ensure that the slides remain unworn and in their original packaging for a smooth return process.

4. Include Order Details in Return Package:

When returning your slides, remember to include your order number and full name inside the package. This allows us to verify your order once it's returned to us and process your refund or exchange accordingly.

5. Initiate Return Once Slides Arrive:

Once your slides have arrived, visit our returns portal here to initiate the return process. Follow the instructions provided to complete the return request and send the slides back to us.

6. Stay Updated:

Stay informed about the status of your return by monitoring the tracking information for your package. Once we receive your returned slides, we'll process your refund or exchange as per our policy.

Your Satisfaction Matters:

At Draco, we're committed to ensuring your satisfaction with every purchase. While we understand the anticipation of receiving your slides, rest assured that we're here to assist you throughout the refund process.

By following these guidelines and understanding our refund policy, you can ensure a seamless experience even if your slides haven't arrived yet. Thank you for choosing Draco, and we look forward to resolving this matter to your satisfaction.