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What is your refund policy?Updated 4 months ago

At Draco, we understand that sometimes a purchase may not meet your expectations. That's why we've crafted a refund policy focused on ensuring your satisfaction. Here's everything you need to know about our refund process:


Our Refund Policy:


At Draco, we offer a hassle-free refund policy to ensure your peace of mind with every purchase. If you're not completely satisfied with your order, you can initiate a return within 30 days of receiving your items.


How to Initiate a Return:


1. Visit Our Returns Portal: To initiate a return, simply visit our dedicated returns portal at here.


2. Follow the Simple Steps: Once on the returns portal, follow the intuitive steps to select the item(s) you wish to return and indicate the reason for your return.


3. Generate Your Return Label: After completing the return request, you'll be provided with a return label to affix to your package.


4. Ship Your Items: Pack your items securely and ship them back to us using the provided return label. Please ensure your items are unused and in their original condition and packaging.


5. Track Your Return: Keep an eye on your return package's tracking status to monitor its journey back to our warehouse.


Refund Process:


Returns are confirmed within 14 days of receiving the package at our warehouse. Once we receive your returned items and verify their condition, we'll process your refund promptly. Please allow up to 3-5 days for your refund to be reflected in your original payment method.


Exceptions:


Please note that certain items may be ineligible for return or may be subject to specific return conditions. For more details on our return policy, please refer here.


Experience Convenience and Peace of Mind:


At Draco, we're committed to providing you with a seamless shopping experience from start to finish. Our refund policy is designed to prioritize your satisfaction, ensuring that you can shop with confidence knowing that we have your back.


Don't hesitate to reach out to our friendly customer support team if you have any questions or need assistance with your return. Experience convenience, transparency, and peace of mind with Draco's commitment to making your refund process as smooth as possible. Shop confidently and enjoy hassle-free returns with Draco today!

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