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What to Do If Your Package Says Delivered But Isn'tUpdated 4 months ago

If your Draco slides are marked as delivered but have not yet made it to your doorstep, we understand your concern. Rest assured, we're here to assist you in resolving this issue promptly. Follow these steps to help locate your missing package:


1. Check with Household Members:


Before assuming the worst, check with other members of your household. Sometimes, packages are put aside by mistake or taken in by someone else.


2. Contact Your Rental Office (If Applicable):


If you live in an apartment complex, reach out to your rental office. Carriers may leave packages with the manager's office if they don't fit in your mailbox.


3. Call Your Local Post Office:


Reach out to your local post office with the tracking number handy. They may have more information or even hold your package for pickup.


4. File a Loss/Theft Report:


While you follow the above steps, we'll file a loss/theft report with the shipping company inspector. This helps in tracking down missing packages due to theft, fraud, or misdelivery.


5. Keep Us Informed:


If you locate your parcel after following the steps above, please inform us immediately. This allows us to withdraw the case and prevent any unnecessary investigations.


6. Be Aware of Future Deliveries:


Excessive failed deliveries to an address can label it as "high risk," affecting future deliveries. Stay vigilant to prevent such issues in the future.


We're Here to Help:


Your satisfaction is our priority, and we're committed to assisting you in resolving this matter. If you have any questions or concerns along the way, don't hesitate to reach out to us. We're here to ensure you receive your Draco slides as soon as possible.

By following these steps and working together, we're confident we can locate your missing package and get your Draco slides into your hands where they belong. Thank you for your patience and cooperation in resolving this matter.

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