What to Do If Your Package Says Delivered But Isn'tUpdated 9 hours ago

If your DRACO order is marked as delivered but you haven’t received it, we understand how concerning this can be. Follow the steps below to help locate your package.

1. Check With Household Members

Check with everyone in your household to make sure someone else didn’t receive or bring in the package.

2. Check With Your Rental or Property Office

If you live in an apartment or residential community, contact your rental or property office. Carriers may leave packages with the office or property manager if they cannot deliver directly to your door.

3. Contact Your Local Post Office

Contact your local post office and provide your tracking number. They may be able to provide additional delivery information or confirm whether the package is being held for pickup.

4. Report the Missing Package

While you complete the steps above, we can file a loss or theft report with the shipping carrier to help investigate potential theft, fraud, or misdelivery.

5. Keep Us Updated

If you locate your package after following these steps, please let us know as soon as possible. This allows us to update or withdraw the case and avoid any unnecessary investigation.

6. Monitor Future Deliveries

Multiple failed deliveries to the same address may cause an address to be flagged as high risk, which can affect future deliveries. Please monitor your deliveries and make sure the carrier has safe and accessible delivery instructions.